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loomy's avatar
loomy
Helpful | Level 5
7 years ago
Solved

deleted files re-synced for no reason

hello, i have deleted about 500 jpg files (out of 2000 files big folder), dropbox started to sync whole account and downloaded the deleted files again. On website i can see they were removed - i eve...
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  • Walter's avatar
    Walter
    7 years ago

    Thanks for keeping me in the loop loomy!

    At this point, could you try re-installing the app on the affected computer and let me know the results? 

    If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for keeping me in the loop here loomy!

If you're still experiencing this, please let me know and I'll create a ticket to work on this with you asap. 

loomy's avatar
loomy
Helpful | Level 5
7 years ago

Everything is working nice now,

thank you Walter for walking me through this.

Re-installing to a new directory really helped.

No more dead files appearing now :)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I'm glad we managed to resolve this in the end loomy; thanks for keeping me in the loop!

    As always, we're always around and happy to help if you have any Dropbox questions in the future!

    Have a wonderful weekend! 

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