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denwahwoo's avatar
denwahwoo
Explorer | Level 3
3 years ago

Desktop App Notifications not taking me to comments...

Hi all,   In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file...
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KaleJF's avatar
KaleJF
New member | Level 2
3 years ago

Hello, 

When I receive a notification that there is a comment from a client on an image, when I click on the comment from the Desktop app notification there

is no way to comment back. The image comes up with the options below to zoom or print etc, but the right side where the comments would normally be are completely blank. Everything on my laptop is full updated and using Chrome like I have for many years. 

What is the fix? Appreciate your time. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey KaleJF, sorry to hear about this.

 

Can you please confirm the app's version as shown in your system tray at the moment and your computer's OS version as well??

 

Thanks!

  • KaleJF's avatar
    KaleJF
    New member | Level 2
    3 years ago
    Hello, I’m on most recent update of Win 10 and most recent update of Dropbox. I’m not at my computer at the moment but everything is updated.
    • denwahwoo's avatar
      denwahwoo
      Explorer | Level 3
      3 years ago

      Good morning all,

       

      I've turned on my machine this morning and it seems to have rectified itself!? No windows 10 updates, nothing has changed on my set-up since yesterday (the problem still existed yesterday afternoon) so I can only assume DropBox has ironed this out? Has anyone else's issue fixed?

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi denwahwoo 

         

        Thanks for letting us know that this problem has resolved on your end.

         

        KaleJF Erik-STA are you still experiencing this issue? 

         

        Regards,

        Ben

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