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Miguelito67's avatar
Miguelito67
Explorer | Level 4
3 years ago

Difficulty viewing .odt and .ods files (Libre Office)

Hi, I always have difficulty viewing .odt and .ods files (Libre Office files).  I don't have this problem using OneDrive.  Anyone know why?
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Miguelito67's avatar
Miguelito67
Explorer | Level 4
3 years ago

I *can* view these files but it takes a long time to load and sometimes it fails and I have to try again and again.  My main file is only 147 Kb!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Miguelito67, how are you today?

 

Which platform do you use in order to preview these files? Our desktop app, mobile or website? 

 

Also, does this happen with all your files, or only some of them?

 

Keep me posted, and we'll take it from there! 

  • Miguelito67's avatar
    Miguelito67
    Explorer | Level 4
    3 years ago

    Hi Megan!

     

    I'm using an iPhone 7.  I'm beginning to think it only happens with files that have a background image (bitmap) in LibreOffice Writer.  If that's the case, is there a way to make this work other than removing the background image?

     

    Thanks,


    M.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Miguelito67, sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

       

      Also, are there any pending updates for your device's OS or the Dropbox mobile app perhaps?

      • Miguelito67's avatar
        Miguelito67
        Explorer | Level 4
        3 years ago

        Hi Walter,

         

        No updates were needed and I cleared the cache. Same problem.

        I made a copy of a file I often use but removed the background picture: I could view it on Dropbox withing a few seconds!  With the original file it takes up to 60 seconds and often fails.

        So I'm almost certain it's because of the background bitmap image.

        M.

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