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aa592's avatar
aa592
Helpful | Level 6
3 years ago

"Display Limit Reached" message when trying to view my photos

Hi---   I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mvj15208, sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your reply from within your reply's box via the photo icon. 

 

If you're not seeing it, you can send us a shared link to the screenshot instead. 

katehannigan's avatar
katehannigan
Helpful | Level 7
3 years ago
Hello, I am having the same issue with “display image reached” message.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Mvj15208 and katehannigan, I hope you’re both doing great!

     

    Has any of you tried to clear the Dropbox app’s cache, by any chance, and reinstall it afterwards? 

     

    Does that seem to help perhaps?

    • katehannigan's avatar
      katehannigan
      Helpful | Level 7
      3 years ago

      Hi Nancy 

       

      Thanks for your suggestion, I have just tried both of those things. I cleared cache on the app and then deleted the app from my iPhone and reinstalled it. Unfortunately that didn't help. I can still only scroll as far as August 2012.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Mvj15208 and katehannigan!

         

        Do you know how much available space you have on your mobile devices? 

         

        Also, have you checked if you get the same behavior when using the Dropbox website or the local Dropbox folder on your computer (if you're using our desktop app)?

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