Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

aa592's avatar
aa592
Helpful | Level 6
3 years ago

"Display Limit Reached" message when trying to view my photos

Hi---   I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could ...
Mobile
Preview
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bradnewengland93, sorry to hear you’re having the same issue. 

 

Have you also tried loading your photos via the Dropbox website on your computer? Does the same issue persist or is this something happening only on your mobile app? 

 

Also, you should be able to attach a screenshot here by clicking on the small camera icon that should be located above your message box on the forum.

 

Let me know when you've got more updates!

aa592's avatar
aa592
Helpful | Level 6
3 years ago
You can see many of us are having this issue. Please fix it.
  • aa592's avatar
    aa592
    Helpful | Level 6
    3 years ago
    Hello! Please help!!!
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi everyone, we apologize for the delay in our response as we were investigating this matter. It's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app.

       

      As a workaround, we'd recommend using the Dropbox site via a browser.

      • aa592's avatar
        aa592
        Helpful | Level 6
        3 years ago
        Will you be fixing it on the app? It never used to be a problem. Now it’s a major problem.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!