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aa592's avatar
aa592
Helpful | Level 6
4 years ago

"Display Limit Reached" message when trying to view my photos

Hi---   I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could ...
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aa592's avatar
aa592
Helpful | Level 6
4 years ago
You can see many of us are having this issue. Please fix it.
aa592's avatar
aa592
Helpful | Level 6
4 years ago
Hello! Please help!!!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi everyone, we apologize for the delay in our response as we were investigating this matter. It's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app.

     

    As a workaround, we'd recommend using the Dropbox site via a browser.

    • aa592's avatar
      aa592
      Helpful | Level 6
      4 years ago
      Will you be fixing it on the app? It never used to be a problem. Now it’s a major problem.
    • aa592's avatar
      aa592
      Helpful | Level 6
      4 years ago
      Also. It doesn’t work on the browser. Moreover, I want access to my photos on my phone again — in the app— as I had for years and years and years.
    • katehannigan's avatar
      katehannigan
      Helpful | Level 7
      4 years ago
      Jay,

      Thanks for the update. I have been using Dropbox for my photos for many years and have absolutely loved it. The most appealing feature for me has always been that anytime, anywhere I could scroll, and quickly and effortlessly locate literally any photo in my Dropbox account via the photos tab.

      I tried your suggestion of viewing photos from the Dropbox site via internet browser on my iPhone, and that resulted in even less photos being displayed. Scrolling stopped at the year 2018. I have also tried the same on laptop, and all of the photos do load eventually but it does take a decent amount of time so is not at all suited to finding anything quickly.

      Will the display limit error in the photos tab be investigated further still, and ideally be reverted back to unlimited display? Or is it something that will not be fixed?

      Thanks
      Kate
      • aa592's avatar
        aa592
        Helpful | Level 6
        4 years ago
        Kate— I agree with you 100%. And would also like to know the answer to your question.

        Dropbox: please advise. This is massively frustrating.

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