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aa592's avatar
aa592
Helpful | Level 6
4 years ago

"Display Limit Reached" message when trying to view my photos

Hi---   I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could ...
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katehannigan's avatar
katehannigan
Helpful | Level 7
4 years ago
Jay,

Thanks for the update. I have been using Dropbox for my photos for many years and have absolutely loved it. The most appealing feature for me has always been that anytime, anywhere I could scroll, and quickly and effortlessly locate literally any photo in my Dropbox account via the photos tab.

I tried your suggestion of viewing photos from the Dropbox site via internet browser on my iPhone, and that resulted in even less photos being displayed. Scrolling stopped at the year 2018. I have also tried the same on laptop, and all of the photos do load eventually but it does take a decent amount of time so is not at all suited to finding anything quickly.

Will the display limit error in the photos tab be investigated further still, and ideally be reverted back to unlimited display? Or is it something that will not be fixed?

Thanks
Kate
aa592's avatar
aa592
Helpful | Level 6
4 years ago
Kate— I agree with you 100%. And would also like to know the answer to your question.

Dropbox: please advise. This is massively frustrating.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi aa592 and katehannigan, I hope you’re both doing well. 

     

    I’ve passed your feedback on this to our team, so that they can see your comments. 

     

    Besides that, can you perhaps send me a screenshot of what you see on the website, when trying to load more photos? Does the issue persist when accessing your photos via a web browser on your computer, instead of your phone?

  • katehannigan's avatar
    katehannigan
    Helpful | Level 7
    4 years ago

    Nancy 

    Dropbox web browser is not a problem for me personally.

     

    It is the Dropbox app on my iPhone where I get the "display limit reached" message. 

  • aa592's avatar
    aa592
    Helpful | Level 6
    4 years ago
    I’ll do that later but agree with Kate— the issue is on the phone. With the app. That is what needs to be fixed. We need to be allowed to scroll back and see all of our photos. Like we have been able to for YEARS.

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