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PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Have you checked to see its uploaded fully?

The desktop app doesnt show when a file fails, so, if its downloading (and then showing) a 315mb file Dropbox believes that is the full file
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Just thinking, as you cannot see file size online, have you used 10gb of space at www.dropbox.com/account for the files?
Have they got a green tick on your computer if you uploaded via the desktop software?

What soft of software are they? They arent videos are they that somebody could be accidentally downloading the preview of instead of the actual one?

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