Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
JudiEvans's avatar
JudiEvans
Explorer | Level 4
9 years ago

Hi,

I've got the same problem, a 622MB .numbers file, shared with two others.

 

We've been using it for many months, downloading it regularly with no problem. But now it won't download and I get msg "330.4MB of 621.2MB - cannot parse respo..."

 

Can you help?

Thanks,

Judi

  • JudiEvans's avatar
    JudiEvans
    Explorer | Level 4
    9 years ago

    Ironic, trying to submit a support ticket, but all I get is an error msg!! Will keep trying...

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      What error Judi?

      If its a 500 one try a different browser or an incognito window
      • JudiEvans's avatar
        JudiEvans
        Explorer | Level 4
        9 years ago

        Sorted now thanks, ticket submitted :)

         

  • Petr_Falek's avatar
    Petr_Falek
    Helpful | Level 6
    9 years ago

    For Mark

    Still the same problem. Described above. Problem downloading larger files. It manifests about 10 days, various files larger than 315 megabytes, different browsers, different systems of Windows, various antivirus programs ... error in Dropbox. Work professionally! Please solve the problem. Thank you. PF

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      I cant solve it - I dont work for Dropbox hence me asking earlier that you actually tell Dropbox via a ticket :)

      Remember this is mainly a user supported forum.
      • jj1's avatar
        jj1
        New member | Level 2
        9 years ago

        I am having the same issue. i'm tryong to download a video of 506mo and the transfert stop at 315 mo precisly

        please help

    • amymily's avatar
      amymily
      New member | Level 2
      9 years ago

      Hi everybody!

       

      I have a solution for this problem. :wink:

       

      The best is to use Mozilla Firefox browser, start to download, start and monitor your downloads.

       

      When you downloaded around 305 MB, right click on the file and choose "Pause", wait few seconds and click "Resume".

       

      Monitor again, and when you downloaded 615 MB, again right on the file and choose "Pause", wait few seconds and click "Resume".

       

      And, repeat and continue the same process every 305 MB, depends how big is your file.

       

      All the Best!

      Amy

      • Justin P.2's avatar
        Justin P.2
        Collaborator | Level 10
        9 years ago
        This is not really a reasonable and professional solution, to ask my clients to install a web browser they probably don't already use, and then screw around with it.

        Dropbox needs to fix it. When my clients run into this download issue, I usually upload the files using another service such as WeTransfer.

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