Download fails at 315mb every time

The resumed download failed again at 628mb, so 314mb in, so it is limiting downloads to 314mb

I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.

Sometimes there is a language barrier so it's hard to know for sure, but it sounds like the downloads never finish or time out. 

Normally I would call this an end user problem related to their ISP but more and more clients are reporting this issue so I'm wondering if there is an issue on the Dropbox server side.

Any help would be appreciated.

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KIPD wrote:

The download strarted but after a couple of minutes it stops and never start again. It hangs completly.

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Do you happen to know how much of the file has downloaded when it hangs? There's another issue posted on the forums with downloads stopping at a certain file size. If this is the same issue, I'll merge your post into that thread.

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Justin P.2 wrote:

I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.

There seems to be an issue with downloads stopping at about the 315MB mark. Does this seem about right for your clients? If so, I'll merge this thread into the larger one which discusses that issue.

Yes! One client specifically said it keeps stopping at 314MB. The weird thing is that it's not for all my cleints. Some are downloading larger files with no problems.

Unfortunately, I don't have the computer/browser specs of all my clients.

Let's hope it can be resolved soon.

Justin

Of course I tried both of my problem download links. The first one stopped at about 50% and a file size from about 371MB the second one now proceed successfully.

BTW: The first one (50% and 350MB) shows me now an Error "Network-Error" but the second one is still downloading and finished the download later. 

as I could remember, the second one (which now has downloaded probably), stopped at the same file size from about 371MB.

Hello.
I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.

The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.

80% of the dropbox is used.

What seams to be the problem? Please advise!
Thanks

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Layitfar wrote:

I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.

The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.

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There appears to be an ongoing issue with this. I'm merging this thread into the larger discussion that's already taking place.