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Download fails at 315mb every time
I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
- Hi all
Thanks for your patience on this. I have great news!
Our dev team has identified the issue and fixed it. The fix is now being rolled out.
Thanks again for reporting and being vigilants of our community :)
77 Replies
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- Rich
Super User II
I've just spoken with a contact within Dropbox and they tell me that this is a known bug and that they're currently working on a solution. I'll post more if and when I get it.
- Laureline
Community Manager
Hi Dropbox Community!
We're really sorry for the difficulties you're encountering.
As Rich was saying in the previous message, this is a bug and we're working hard to fix it as soon as possible.
We'll keep you posted when we have more updates.
Have a nice day! Thanks. I'm glad that this is now known issue and being addressed. At first I thought it was my client user error or computer/ISP issues but it kept happening for both US and international clients of mine.
I send lots of larger files so it's starting to impact my workflow and time because when there is an issue, I have to resend the larger files via WeTransfer and then things start to become scattered.
- That's great news, thank you Laureline.
Any news on this?
- I'm still having clients with issues regarding this. Not all clients but some.
I'm having this issue and it downloads up to 315 and then stops!
Hello there,
I'm trying to download to my computer a a file of aprox. 3GB that was shared with me. I have a free Dropbox account. Every time I try to dowload, it starts and the stops after about 312MB. Can you please help me resove this? Do I need to upgrade to a paid account? I get no message and my computers shows the file as completed but it's just a fraction of the complete file...
Thanks a lot!
- For "veromasa", "Mayo" ....
Hello. I have the same problem and it's more of us. It is described in previous posts, and now we all have to wait for a repair service provider. As he writes Laurelin (Dropboxer) - "this is a bug and we're working hard to fix it as soon as possible". Petr Falek
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