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Mamito's avatar
Mamito
Explorer | Level 4
2 years ago

Downloaded music is not playing correctly on the iOS mobile app

Hi...I use Apple 11 pro max and have some downloaded music from across the years, a few weeks ago I noticed 2 songs glitching away and was seriously upset...someone here posted clear cache, tried it ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mamito, thanks for bringing this to our attention.

 

You're referring to audio files that you've added to your Dropbox account and are trying to play them within the Dropbox app, right?

 

If clearing the cache didn't help, can you try saving the files to the device and see if they play okay there?

 

Keep me posted.

Mamito's avatar
Mamito
Explorer | Level 4
2 years ago
Thank you for your response, Hannah!

Yes, I'm referring to audio files that I have saved to dropbox and I am playing the same using dropbox app.

I tried saving and renaming it to dropbox and my phone too...it played well the first time and then (just when I was rejoicing) promptly glitched in the same place, the second time:(
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Mamito, it's rather odd that this happened when you downloaded the file too. 

     

    That would indicate that the file is downloaded that way. 

     

    Have you tried previewing these files online on the web? If not, can you give it a go?

    • Mamito's avatar
      Mamito
      Explorer | Level 4
      2 years ago
      Compliments of the season, Megan!

      The download is not a new one, some 2 or even 3 years old but has started glitching some 2-3 weeks ago.

      The online music works just fine, it's just my downloaded songs that are glitching.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi from me as well, Mamito! Just to clarify, is this only happening with these 2 files you mentioned in the beginning, or with any audio file you’ve saved on your Dropbox account?

         

        Besides downloading the songs to your mobile device, did you also download them locally on your computer (outside of the local Dropbox folder), and it didn’t make a difference either?

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