Forum Discussion

Mamito's avatar
Mamito
Explorer | Level 4
2 years ago

Downloaded music is not playing correctly on the iOS mobile app

Hi...I use Apple 11 pro max and have some downloaded music from across the years, a few weeks ago I noticed 2 songs glitching away and was seriously upset...someone here posted clear cache, tried it ...
Mobile
Preview
View
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Mamito, it's rather odd that this happened when you downloaded the file too. 

 

That would indicate that the file is downloaded that way. 

 

Have you tried previewing these files online on the web? If not, can you give it a go?

Mamito's avatar
Mamito
Explorer | Level 4
2 years ago
Compliments of the season, Megan!

The download is not a new one, some 2 or even 3 years old but has started glitching some 2-3 weeks ago.

The online music works just fine, it's just my downloaded songs that are glitching.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, Mamito! Just to clarify, is this only happening with these 2 files you mentioned in the beginning, or with any audio file you’ve saved on your Dropbox account?

     

    Besides downloading the songs to your mobile device, did you also download them locally on your computer (outside of the local Dropbox folder), and it didn’t make a difference either?

    • Mamito's avatar
      Mamito
      Explorer | Level 4
      2 years ago
      Hi Nancy, very kind of you all to respond so fast Hannah, Megan!

      It's just these 2 songs which glitch...the remaining downloaded music works just fine, touchwood 🙂

      My music is saved only on my mobile (Apple 11 pro max) on the dropbox app.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Happy Tuesday Mamito! 

         

        It sounds like the files might be uploaded that way, especially if you notice the same behavior when downloading them locally. 

         

        If I were you, I'd try to check for a previous version of that content to see if it changes anything.  

         

        Also, you mentioned that when you renamed it, they played without an issue at the beginning. May I ask the size of the files? 

         

        Have you tried switching to either a different network, or cellular data? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!