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Tony Heather's avatar
Tony Heather
Explorer | Level 3
8 months ago
Solved

Downloading files from Dropbox via Safari

Hi I am unable to download any files from Dropbox using Safari. Everything works ok using Google Chrome. I am using Sequoia 15.4 and safari 18.4.. I have the same problem on both my Mac Mini and Macb...
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  • Nancy's avatar
    Nancy
    8 months ago

    Hi again, Tony! I just wanted to let you know that there’s an issue at the moment with individual files being downloaded from Safari (v18.4), so this could explain what you’re experiencing. 

    In any case, our team is currently looking into this, so for any updates, feel free to subscribe here.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi there Tony Heather - thanks for bringing this to our attention.

Can you please let us know if this happens after clearing your browser's cache and on a private browsing window of Safari as well? 

If you get the same results, I'd appreciate a screenshot of the error or the last screen you can get to.

Thanks!

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