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Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
2 years ago

Dropbox changed offline folder to online. Asking to sync again.

Dropbox moved folders that I had left offline to online and I have to download everything again. The HD has space occupied but it is not downloaded
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Fabio_Mota, welcome to our Community! 

 

Would you mind clarifying your second sentence, please? 

 

When you say that the hard drive space was occupied but not downloaded, are you referring to an external hard drive or not? 

 

Is it possible that your hard drive space was getting full, hence the app decided to move files to online-only, by any chance?

 

Let me know more, and we'll take it from there!

  • Fabio_Mota's avatar
    Fabio_Mota
    Explorer | Level 3
    2 years ago

    Yes. Its a external hard drive. My HD is 6 TB full out of a total of 13 TB, that is, it is not full

     

    Thanks Megan

    • Fabio_Mota's avatar
      Fabio_Mota
      Explorer | Level 3
      2 years ago

      Any solution? I have 3 terabytes of material that I need right now and Dropbox left everything online without my permission. Now I have to download everything again, but my HD indicates that this material is taking up space. Please help me

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Fabio_Mota - sorry to jump in here, but could you send us as couple of screenshots of what's troubling you so that we can make sure we're on the same page?

         

        Have you tried making your files available offline on your computer by the way and it's not working?

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