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Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
2 years ago

Dropbox changed offline folder to online. Asking to sync again.

Dropbox moved folders that I had left offline to online and I have to download everything again. The HD has space occupied but it is not downloaded
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Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
2 years ago

Yes. Its a external hard drive. My HD is 6 TB full out of a total of 13 TB, that is, it is not full

 

Thanks Megan

Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
2 years ago

Any solution? I have 3 terabytes of material that I need right now and Dropbox left everything online without my permission. Now I have to download everything again, but my HD indicates that this material is taking up space. Please help me

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Fabio_Mota - sorry to jump in here, but could you send us as couple of screenshots of what's troubling you so that we can make sure we're on the same page?

     

    Have you tried making your files available offline on your computer by the way and it's not working?

    • Fabio_Mota's avatar
      Fabio_Mota
      Explorer | Level 3
      2 years ago

       I send a prints 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I don't see any syncing icons on your files in the screenshot Fabio_Mota 

         

        Are those files in your Dropbox folder?

         

        Also, what is your computer's exact OS version and the status and version of the Dropbox desktop app installed there as shown in your menu bar/system tray? 

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