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Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
2 years ago

Dropbox changed offline folder to online. Asking to sync again.

Dropbox moved folders that I had left offline to online and I have to download everything again. The HD has space occupied but it is not downloaded
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Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
2 years ago

 I send a prints 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I don't see any syncing icons on your files in the screenshot Fabio_Mota 

 

Are those files in your Dropbox folder?

 

Also, what is your computer's exact OS version and the status and version of the Dropbox desktop app installed there as shown in your menu bar/system tray? 

  • Fabio_Mota's avatar
    Fabio_Mota
    Explorer | Level 3
    2 years ago

    Yes, These files are in my Dropbox folder. My OS is Windows 11

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      And is the app 'up to date' or still syncing perhaps Fabio_Mota ?

       

      Do you see the option to make your files available offline on your computer now?

      • Fabio_Mota's avatar
        Fabio_Mota
        Explorer | Level 3
        2 years ago

        Yes, all the options appear, as if the synchronization was starting again. But I had selected the folders that would be offline yesterday, but today they came back online. And there are 3 TB of footage to sync again

         

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