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Rustboy's avatar
Rustboy
Helpful | Level 6
4 years ago
Solved

Dropbox files are not shown on browser

Hi all I have seen (many) other posts in this regards which are [solved] but I tried all those tricks and still I cannot see my files on dropbox. I can see the menu on the left and I can access all my profile and settings but the actual files never show. I just have a white central frame.

I tried clearing the cache which only worked 1 time very briefly (and honestly I do not want to keep doing this as that means I need to re-entering form data, passwords and other extension settings).

I do not have any add-blockers

I have tried in Incognito mode

I have tried on Edge (I do not have other browers than Chrome and Edge (company policy).

 

Anyone still has a different trick in his/he sleeve?

desktop
Dropbox Basic
View
Web
  • Rustboy's avatar
    Rustboy
    4 years ago

    It seems being patient did the trick (or an automatic Windows update change something).

    All works fine now. Thanks to all who tried helping 🙂

7 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Rustboy, thanks for bringing this to our attention.

     

    Would you mind sending us a screenshot of how the website appears for you?

     

    Also, what was the result, when you tried from an Incognito window and from Edge?

     

    Thanks!

  • Rustboy's avatar
    Rustboy
    Helpful | Level 6
    4 years ago

    Hi @Hannah

     

    I see this:

    And it's exactly the same in an Incognito window or on Edge.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update, Rustboy.

     

    Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website?

     

    And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

  • Rustboy's avatar
    Rustboy
    Helpful | Level 6
    4 years ago

    Hi Hannah

     

    Thanks for your hints.

     

    Regarding company restrictions I cannot find any. It has always worked before by the way and nothing has changed from our IT side (at least htat's what they told me). I also scanned through the chrome policies and there is no restriction whatsoever towards dropbox functionalities.

     

    As I have administration rights I also made sure I have the latest version of Chrome but unfortunately I still cannot see my files.

    I hope we canstill find something else to try?

     

    Kind regards

    Stef

     

  • Rustboy's avatar
    Rustboy
    Helpful | Level 6
    4 years ago

    By the way Hannah, I also tried clearing ONLY the dropbox cookies (to not mess up my other websites and tools):

    But no result. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Rustboy, it seems that something is preventing access to the Dropbox site.

     

    Are you certain that you don't have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? The same could also apply to browser extensions, even if they're not ad blockers.
     

    Do you get this same issue when accessing the site via another device on the same network, or when using a different network entirely?

  • Rustboy's avatar
    Rustboy
    Helpful | Level 6
    4 years ago

    It seems being patient did the trick (or an automatic Windows update change something).

    All works fine now. Thanks to all who tried helping 🙂

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