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Chris I.5's avatar
Chris I.5
Helpful | Level 6
2 years ago

Dropbox files on Samsung tablet won’t open

Hi All

 

i use Dropbox on my iPad to back up songs in an app called Songbook with chords and lyrics. The files are both txt and pro files and they both open fine in Dropbox on my iPad.

I recently downloaded Dropbox on my android Samsung tablet but the pro files won’t open, only the txt files.

Any suggestions as to why this is most welcome 

Thanks

Chris

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Chris I.5, sorry to hear you're having issues with this.

     

    Do you have the appropriate software to preview those files installed on your Android tablet as well? 

     

    Have you tried downloading them from the website or exporting them to the 3rd party app you'll be using to work on them? 

     

    Let me know what you find!

    • Chris I.5's avatar
      Chris I.5
      Helpful | Level 6

      Hi

       

      thanks for reply. Not sure I fully understand all this.  Both the pro files and txt files open in Dropbox on my laptop without any problems. Is this an issue with my android tablet?

       

      thanks

       

      Chris

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to jump in here, Chris I.5.

         

        What do you see when you try to open the pro files through the Dropbox app on your Android tablet? Are you getting some kind of error message?

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