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tnorris's avatar
tnorris
Helpful | Level 6
4 years ago
Solved

Dropbox for Business upgraded - now all files are missing

Our Dropbox for Business account was upgraded to the latest version (by Dropbox themselves) on Nov 29. I can see the folder structure is still there however all files within the folders are now missi...
dropbox business
restore
  • tnorris's avatar
    tnorris
    4 years ago

    Hi Hannah,

    Further to my earlier message, I have used the 'Rewind this folder' action to restore the files we need. I am just concerned about how they got deleted (all in one go) in the first place. Perhaps the instructions my manager received weren't clear. Thanks for your time but think it's all good now.

tnorris's avatar
tnorris
Helpful | Level 6
4 years ago

Hi Hannah,

Further to my earlier message, I have used the 'Rewind this folder' action to restore the files we need. I am just concerned about how they got deleted (all in one go) in the first place. Perhaps the instructions my manager received weren't clear. Thanks for your time but think it's all good now.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping me in the loop here!

 

Can't say for sure what might have happened without additional info, but I'm glad to see that the issue was resolved.

 

Don't hesitate to let us know, if you need anything else.

 

Have a great day!

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