Forum Discussion

Carola3's avatar
Carola3
Explorer | Level 3
3 years ago

Dropbox is blocked because of too many downloads. What do we do?

Our dropbox is blocked because of to many downloads at the same time. How do we reset our site? 
Download
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Carola3, let's jump right into this! 

 

When you say that Dropbox is blocked, can you let me know if you see any error messages when trying to access your account online? 

 

Is it possible that you're referring to your sharing ability and the links you created are temporarily disabled? If you check your Dropbox-linked email address, are you able to find any communication or email about this there? 

 

Keep me posted, and we'll take it from there! 

Carola3's avatar
Carola3
Explorer | Level 3
3 years ago

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot Carola3! 

     

    It sounds like your sharing ability has been suspended temporarily. Can I send you an email, in order for us to have a closer look into this? 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Carola3, I just sent you an email, I'll see you there! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!