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DavidM07's avatar
DavidM07
Helpful | Level 5
2 years ago
Solved

Dropbox Paper error: www.dropbox.com refused to connect.

MacBook 14.9 OS: Sonoma 14.4    Hi, I need some advice:   When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
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  • DavidM07's avatar
    DavidM07
    2 years ago

    Hi, thanks for your response.

     

    I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

     

    Could you offer any advice why this error has disappeared and randomly fixed it self?

     

    Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DavidM07 - sorry to jump in here, but could you try with another type of file or renaming the files and let us know if you still get the same results? 

 

Keep us posted on the security apps that might be interfering as well!

DavidM07's avatar
DavidM07
Helpful | Level 5
2 years ago

Hi,

 

I have tried renaming  both audio and video  files and the same error appears.

 

With regards to VPN, firewall, security app, or antivirus, they were disabled.

 

Can you please advised on the next steps please?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information DavidM07  - much appreciated.

     

    Would it be OK if I reached out via email to have a further look internally? 

    • DavidM07's avatar
      DavidM07
      Helpful | Level 5
      2 years ago

      In terms of remotely connecting to my MacBook to take a look?

       

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi from me as well, DavidM07! By opening a ticket, we’ll be able to see more details on your Dropbox account and potentially send this over to our specialized team, if necessary. 

         

        Please check your Dropbox email address, and reply back to my ticket when you get the chance.

         

        Thanks!

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