Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

DavidM07's avatar
DavidM07
Helpful | Level 5
1 year ago
Solved

Dropbox Paper error: www.dropbox.com refused to connect.

MacBook 14.9 OS: Sonoma 14.4    Hi, I need some advice:   When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
Dropbox Paper
Error Messages
Web
  • DavidM07's avatar
    DavidM07
    1 year ago

    Hi, thanks for your response.

     

    I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

     

    Could you offer any advice why this error has disappeared and randomly fixed it self?

     

    Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the additional information DavidM07  - much appreciated.

 

Would it be OK if I reached out via email to have a further look internally? 

DavidM07's avatar
DavidM07
Helpful | Level 5
1 year ago

In terms of remotely connecting to my MacBook to take a look?

 

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi from me as well, DavidM07! By opening a ticket, we’ll be able to see more details on your Dropbox account and potentially send this over to our specialized team, if necessary. 

     

    Please check your Dropbox email address, and reply back to my ticket when you get the chance.

     

    Thanks!

    • DavidM07's avatar
      DavidM07
      Helpful | Level 5
      1 year ago

      Hi, thanks for your response.

       

      I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

       

      Could you offer any advice why this error has disappeared and randomly fixed it self?

       

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi DavidM07, currently, we don't have any information on why the issue appears to have gone.

         

        If you do experience this issue again, please contact the support team directly for them to investigate it in more detail.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!