Dropbox renaming PDF files, and changes the names entirely.

Hi todt, let's jump right into this! 

In regards to the files names that change to something entirely different, does this happen when you work with the files, using your iPad, or does it happen when you edit the content in different devices too?

When this happens, does the original file cease to exist, and a new file is created, under the wrong name and path, or are you still able to still see the original file name -without the new edits- on the path it should be?

Let me know more, and we'll take it from there!

Hi Megan

Thanks for getting back to me. The file name changes when on the iPad, it happens on iPhones as well. I can tell you that it appears to happen when we are sending a copy. In Acrobat, when we send a copy, choose email, the file attached and name in the email subject heading are different.

The original file stays in the open folder. It saves the (conflict name) file in the complete folder. I just found out that the file name in the open folder changes to the wrong name, but if you go out and come back in, the file name is correct.

As far as I know, this does not happen when we open files on computers but we never send files from computers because there is no way to flatten them (to make them uneditable). I hope this helps.

Tod

Hey todt, sorry to jump in here.

Generally, when the word "conflict" is appended to a file name, it means that the file is being edited by two devices at the same time.

You can see more info about the conflicted copies here.

However, it's strange that the entire file name changes. Do you see anything related to this in your events page?

Hi todt, just for clarification, when you are sending a copy, is this inside the Dropbox app, or the Adobe app. Is this when the conflict is created on the Dropbox end?

Have you already contacted Adobe regarding this behavior?

Hi Jay,

Thank you all for trying to figure this out. We are sending a copy in Acrobat. The file itself stays intact, for example, Chicago. Only the name changes to Naperville. Which made us think it was a Dropbox thing. 

Contacting Acrobat was going to be our next step, if after we determined it was not a Dropbox thing. You're right, it makes sense to have two conversations going with both apps.

Thanks,

Tod