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lennartl's avatar
lennartl
Explorer | Level 3
4 years ago

Dropbox Smart Sync doesn't work for image sequences in After Effects

Hi,   whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey lennartl, thanks for letting us know about this.

Would you mind clarifying a few things for me?

Are the After Effects projects saved in your Dropbox account? And are you opening them directly from your Dropbox folder?

What is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

Also, a screenshot of the After Effects error would help me investigate on this further.

Thanks!
  • lennartl's avatar
    lennartl
    Explorer | Level 3
    4 years ago

    Hi Hannah,

     

    everything related to the project is inside my dropbox but not every file/folder is synced locally. The smart sync fails only when trying to automatically sync image sequences locally which are linked inside the after effects project.

    Sync status is active. Like mentioned this ONLY applies to image sequences. Other files like static images, sound files etc. are getting synced correctly by the smart sync feature.

    The error message is exactly what I already wrote:

    "Can't import as sequence. Found no matches for the selected file name. (39::44)".

     

    Best,

    Lennart

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey lennartl - sorry to jump in here, but could you post a screenshot of the exact error you're seeing?

      A visual of that would definitely help us assist further. 

      Also, does this happen with Online Only files only or is it affecting local ones as well? 
      • lennartl's avatar
        lennartl
        Explorer | Level 3
        4 years ago

        Hi Walter,

         

        here you go:

         

        This message pops up for every image sequence. The image sequences are shown with broken links afterwards inside the project

         

        Not sure what you mean with Online Only. The image sequences that are linked inside the After Effects projects are not local. That is the case especially when I open projects that have been created by coworkers. What smart sync should do is syncing all necessary files within the After Effects project locally when i open the project so that I can owork with it. It does that correctly for e.g. single .jpg files or .mp4 files but whenever an image sequence (e.g. file_0001.png, file_0002.png ...) is linked inside the project it doesn't automatically sync the whole sequence. 

         

        Best,

        Lennart

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