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Cleverbean's avatar
Cleverbean
Explorer | Level 4
8 years ago
Solved

Dropbox/keynote/pages integration

Hi.  So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here.  I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote.  I...
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  • Jane's avatar
    Jane
    8 years ago
    Hey 
    Cleverbean, 
     
     
     
    Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together!
     
    • Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of Pages/Keynote, where you’re editing your files on your phone is also advisable. 
    • Secondly, are you getting any error messages? Any detail you could include would be extremely helpful, as well as any screenshots, so that I make sure we’re on the same page. 
    • Last but not least, as you might be getting the duplicate files due to a connectivity issue (eg. have you noticed any latency in your network by any chance?), have you tried repeating while connected on your data provider? 
     
    Thanks again & once I have this info, I’ll do my best to analyze & troubleshoot with you here!
Janethethird's avatar
Janethethird
New member | Level 2
7 years ago

I have the same issue,  I have the most recent versions, there is no one working on it at the same time, and I have no connectivity issue. Did anyone get an actual solution to this problem?

I used to be able to copy the file to keynote, then reupload to Dropbox without any issue, deleting the previous version. 

Now for some reason there are lots of conflicting copies being saved to Dropbox, but in addition, I can be working inside keynote and the while I'm in the same document, same session, it seems to revert to an earlier saved copy,  and when I scroll up the most recent amendments are all gone...

 

If this is more likely to be an issue with Keynote rather than Dropbox it would be great if someone at Dropbox could confirm either way 

 

many thanks

jane 

Janethethird's avatar
Janethethird
New member | Level 2
7 years ago

I've found the solution to this in my case - under keynote settings on my iPad , I changed the storage location from 'icloud' to 'dropbox' 

I think it was trying to save in 2 places at once, causing the conflicted copies. Have no problems now 

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