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Cleverbean's avatar
Cleverbean
Explorer | Level 4
8 years ago
Solved

Dropbox/keynote/pages integration

Hi.  So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here.  I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote.  I...
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  • Jane's avatar
    Jane
    8 years ago
    Hey 
    Cleverbean, 
     
     
     
    Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together!
     
    • Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of Pages/Keynote, where you’re editing your files on your phone is also advisable. 
    • Secondly, are you getting any error messages? Any detail you could include would be extremely helpful, as well as any screenshots, so that I make sure we’re on the same page. 
    • Last but not least, as you might be getting the duplicate files due to a connectivity issue (eg. have you noticed any latency in your network by any chance?), have you tried repeating while connected on your data provider? 
     
    Thanks again & once I have this info, I’ll do my best to analyze & troubleshoot with you here!
Cleverbean's avatar
Cleverbean
Explorer | Level 4
8 years ago

Hi, and thanks.  So there are several related issues here.  I took a couple of screenshots for one problem, which I’ll describe and attach here.  

 

In this case, I have a file (.docx) in Dropbox.  I export it to Pages, work on it, and then go to save it to dropbox.  In the case of these screenshots, I click on ‘Share’ and then ‘Copy to Dropbox’ (second row of icons), then I get an error that says  ‘an unknown error occurred’.  Then I have to click OK, and Pages closes.  When I go back into Dropbox, I see that it’s saved all sorts of versions that say ‘conflicted copy’ after them, and it usually doesn’t have the latest version at all.  I’ve attached a screenshot of the dropbox folder with all of these autosaved conflicted versions as well.

 

The ‘file has been deleted’ error message hasn’t popped up today, but when it does, I’ll attach a copy of that too.  Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Tobi7; how are you today?

 

I'm sorry for the late reply; are you still having issues with this?

 

If you do, please elaborate on your query and send us a screenshot -if possible- so we can have a look too. 

 

I'd also suggest ensuring that you're running the most recent versions of the apps in question and your device's OS as well.

 

Keep us posted! 

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