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Error 404 on a shared link
I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed th...
Rich
Super User II
Super User II
kathycap wrote:
these are separate unique links that have different content and ALL are not working. NO content has been banned.
If any link in your account causes you to exceed your bandwidth allotment (or violates any other terms of use), ALL links in your account become disabled; not just the offending link.
You really need to contact Support as they're likely the only ones that will be able to help you.
ok - trying but no way to help so far.
- Megan
Dropbox Community Moderator
Hi kathycap, welcome to our Community!
Have you contacted our Support? If so, do you have an available ticket number reference, that I can locate on our system?
Let me know!
i was trying to help my husband with this issue. I forwarded this tix number to him after the woman said she could only help him given privacy issues. he is still waiting for help.
- Jay
The support agent replied to that message, and another email is required to verify the account.
is there any way you can have someone call my husband to help? this is threatening his company's survival.
- Jay
Hi kathycap, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
I can see according to the ticket ID that the support agent has requested the user of the account with the issue to reply to their message directly from their email address, to further investigate the matter, to which there has been no response as of yet.
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