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vsrc's avatar
vsrc
New member | Level 2
4 years ago

Error 404 on a shared link

I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed th...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi kathycap, welcome to our Community! 

 

Have you contacted our Support? If so, do you have an available ticket number reference, that I can locate on our system?

 

Let me know! 

kathycap's avatar
kathycap
New member | Level 2
4 years ago

i was trying to help my husband with this issue.  I forwarded this tix number to him after the woman said she could only help him given privacy issues.  he is still waiting for help.

 

Ticket #20038168: Dropbox Support Chat

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    The support agent replied to that message, and another email is required to verify the account.

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