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vsrc's avatar
vsrc
New member | Level 2
4 years ago

Error 404 on a shared link

I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed th...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi kathycap, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

I can see according to the ticket ID that the support agent has requested the user of the account with the issue to reply to their message directly from their email address, to further investigate the matter, to which there has been no response as of yet.

kathycap's avatar
kathycap
New member | Level 2
4 years ago

thx.  actually my husband did respond via email so that you all have the correct account vs. checking mine.     he responded at 9:38 this morning to that ticket number email.  we've tried every way we can think of to try to get this resolved. it's really crucial and needs immediate attention.

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