Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dbolton1202's avatar
dbolton1202
New member | Level 2
10 years ago
Solved

Error 500 when attempting to sign in on the site

i am getting an error 500 when i try to sign in

 

ive already cleared my cache and tried using a different browser

 

i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"

 

this has been going on since yesterday and i dont see any outages listed on the outages page

 

someone please get back to me asap with a resolution

 

Error Messages
View
Web

107 Replies

Replies have been turned off for this discussion
Show More
  • Sergej K.'s avatar
    Sergej K.
    New member | Level 1
    11 years ago

    I have the same problem. On the Web and Android 5.0

  • Patrick K.9's avatar
    Patrick K.9
    New member | Level 1
    11 years ago

    got the same problem since 1 hour. no login on my macbook and no access to the "settings"-page on dropbox.com :/

  • Metroplex H.'s avatar
    Metroplex H.
    New member | Level 1
    11 years ago

    I'm having the same problem. I click on the dropbox icon on my title bar and Error 500!!!! Is this only on Macs, or Window computers too?

  • Dallas H.1's avatar
    Dallas H.1
    New member | Level 1
    11 years ago

    Same issue, on a Mac as well. Located in the Bay Area. Glad i'm paying all this money to not have access to my own files when i need them...

  • Metroplex H.'s avatar
    Metroplex H.
    New member | Level 1
    11 years ago

    Apple had a security fix last night. I wonder if this is the problem.

  • Randy W.7's avatar
    Randy W.7
    New member | Level 1
    11 years ago

    Same issue from Mac in the office. Installed Dropbox on my Android phone, tried to log in and could not.

  • Randy W.7's avatar
    Randy W.7
    New member | Level 1
    11 years ago

    I can now connect with my Android phone, but still no joy from the Mac.

  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    11 years ago

    Hi All

    Thanks for your patience on this matter. We've identified and just fixed this issue. Let us know if you continue to see errors when accessing Dropbox.

    Thanks!
    Ed

  • Kathryn L.2's avatar
    Kathryn L.2
    New member | Level 1
    11 years ago

    Having an "Error (500)" day today. Anyone else having one too? Any ideas from Dropbox when it will be fixed?

  • PeteTum's avatar
    PeteTum
    New member | Level 2
    11 years ago

    Error (500) for 100 files.
    They have been deleted and when I'm trying to restore them I get this error 500 page.
    However if I right click on filename and select "Previouse versions" then click on "Version 0" or "Version 1" then it shows (downloads) the actual image in the browser.
    So the file is still there but cannot be restored because of some reason.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!