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dbolton1202's avatar
dbolton1202
New member | Level 2
10 years ago
Solved

Error 500 when attempting to sign in on the site

i am getting an error 500 when i try to sign in

 

ive already cleared my cache and tried using a different browser

 

i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"

 

this has been going on since yesterday and i dont see any outages listed on the outages page

 

someone please get back to me asap with a resolution

 

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  • Viznja's avatar
    Viznja
    New member | Level 2
    10 years ago

    FYI - seems to be working now. I am able to access my files.

  • sandra1's avatar
    sandra1
    New member | Level 2
    9 years ago

    Hi, I'm trying to upload a file to Dropbox and keep getting the 'Error 500' message.  Just wondering is it just me or if it's a Dropbox problem.  Never happened before.  Any idea's how to fix it??  I use it on Macbook Pro and Iphone 7plus.

     

    Thanks,

    Sandra.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    As there isnt loads of posts about it I'm going to assume its not a Dropbox wide issue.

    How large is the file? Its possible it could be timing out.

    Have you tried to use a different browser? Incognito mode? Cleared cache/cookies etc.?
  • sandra1's avatar
    sandra1
    New member | Level 2
    9 years ago

    Thank's for the reply.  It's working again!  Must have just been one of those things.  

     

    Thanks,

    Sandra.

  • KiarraR's avatar
    KiarraR
    New member | Level 2
    9 years ago
    Hi im am getting this error 500 when i am trying to open a dropbox file that my dad sent me over gmail. I dont know how to fix it can you please help?
  • KiarraR's avatar
    KiarraR
    New member | Level 2
    9 years ago
    I am trying to open a video that i was sent over email but when i try it goes to this error 500. I am trying to do this on my iphone. Can someone please help me?

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