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JamieCarr0520's avatar
JamieCarr0520
Helpful | Level 5
4 years ago
Solved

Error message: Cannot open this file. Access denied.

I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or...
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  • JamieCarr0520's avatar
    JamieCarr0520
    4 years ago

    Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

JamieCarr0520's avatar
JamieCarr0520
Helpful | Level 5
4 years ago

Hi Chris, I have checked and it says I have full permissions. I discovered I am actually able to open the excel files in that folder but not the PDF files. As I said, my boss is having the same issue. Oddly enough, we don't experience this issue at our home laptops.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey JamieCarr0520, is this error message coming from Dropbox or from your computer's OS?

 

Can you please send us a screenshot, so we can have a visual too?

 

Thanks!

  • JamieCarr0520's avatar
    JamieCarr0520
    Helpful | Level 5
    4 years ago

    Please see attached screen shot. I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer.

     

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      JamieCarr0520 wrote:

      I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer.

      Go to the folder directly in Explorer. Right-click the file(s) and select Make available offline. Give it a minute to sync then try to open the file in Adobe again. Any change?

      • JamieCarr0520's avatar
        JamieCarr0520
        Helpful | Level 5
        4 years ago

        I do not have the option "Make Available Offline"

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