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Jlameyer313's avatar
Jlameyer313
Explorer | Level 3
8 years ago
Solved

Error message when downloading photos

In Chrome, when I click download (in any of the ways) I get an error message at the top that simply says "There was an error downloading your file." No error number either.  With Firefox, nothing hap...
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  • Walter's avatar
    Walter
    8 years ago

    Thanks Jason - I appreciate it.

    I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.

    Check your inbox for my message when you get the chance and we'll take it from there.

    Thanks for your patience and cooperation so far too jasonroy.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Sorry to hear this persists Jlameyer313 - would you mind if I reached out to you directly to the email address you use for your forum's profile so we can have a look into this internally with all of my tools available? 

Downloads work fine on all browsers on my end so I will need more information to investigate what could be causing this issue. 

In any case, let me know and we'll take it from there. 

Jlameyer313's avatar
Jlameyer313
Explorer | Level 3
8 years ago
Yes please thank you

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