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sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

error opening a pdf document

hi, this only happens to some documents, not sure why   other documents open ok   but when i click to open certain files, it says "there was an error while opening this document, the path d...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sam-e, if you quit the Dropbox app momentarily, and then try to open the file, do you notice different results, or do you get the same error then? 

sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

hi

still the same thing

 

closed dropbox, restarted. same thing

 

closed dropbox, restarted computer, tried again, same thing

 

same error

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sam-e, sorry to jump in and thanks for the screenshot. 

     

    Could you send us a screenshot of how the files that give this error look on your end so that we can check their syncing icons?

     

    You could also take a look at this Help Center article in the meantime.

    • sam-e's avatar
      sam-e
      Explorer | Level 3
      3 years ago

      is this what you mean?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sam-e, yes this is what Walter meant, and thanks for the screenshot!

         

        It seems the files are available offline. One more thing I'd like for you to try, is to temporarily move an example file out of your Dropbox folder, onto a different path outside of Dropbox, and check if you get the same error then. 

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