Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Error: Video failed to load on mobile
In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that the...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi felixelaeis, thanks for bringing this to our attention.
Are you able to load the videos in a mobile browser and then download the files direct to your device?
Are you able to add the files to your Dropbox account directly?
This will help me to assist further!
Are you able to load the videos in a mobile browser and then download the files direct to your device?
Are you able to add the files to your Dropbox account directly?
This will help me to assist further!
Thanks for responding. I can't download through the app (I get the same error message when I try to open the file), but the video does work in mobile browsers.
- HannahHey felixelaeis, sorry to jump in here.
Can you please send us a screenshot of the error message, so we can look into this?
Thanks!Here's a screenshot from my tablet (looks the same on my phone) - this is from a password-protected link:
As for browsers: Chrome automatically opens the Dropbox app (one of many reasons why I don't use this browser), while Firefox and Opera give me the option to continue viewing on the website. The file loads fast in Opera but Firefox hesitates, flashing a brief "No video with supported format and MIME type found," before successfully loading the file. I tried to get that screenshot, but it went by too fast.
- MeganThanks for the screenshot felixelaeis!
Can you also let me know the version of the app that you have installed on your device?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
