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Error: Video failed to load on mobile
In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that the...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey felixelaeis, sorry to jump in here.
Can you please send us a screenshot of the error message, so we can look into this?
Thanks!
Can you please send us a screenshot of the error message, so we can look into this?
Thanks!
Here's a screenshot from my tablet (looks the same on my phone) - this is from a password-protected link:
As for browsers: Chrome automatically opens the Dropbox app (one of many reasons why I don't use this browser), while Firefox and Opera give me the option to continue viewing on the website. The file loads fast in Opera but Firefox hesitates, flashing a brief "No video with supported format and MIME type found," before successfully loading the file. I tried to get that screenshot, but it went by too fast.
- MeganThanks for the screenshot felixelaeis!
Can you also let me know the version of the app that you have installed on your device?I'm using 268.2.4, the most recent version available on Google Play. And I can now confirm that the problem is the password-protection: I was able to open an unprotected ,mp4 file a few hours ago, but still can't open files with a password.
- MeganHey felixelaeis, happy Friday!
Would it be okay for me to reach out in order for us to have a closer look internally?
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