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felixelaeis's avatar
felixelaeis
Explorer | Level 4
4 years ago

Error: Video failed to load on mobile

In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that the...
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Mobile
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey felixelaeis, happy Friday! 

Would it be okay for me to reach out in order for us to have a closer look internally? 
Chaitanya's avatar
Chaitanya
New member | Level 2
4 years ago

Hi. Any update here? Facing the same issue. Not able to find any solution. Please help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi codymcmanus & felixelaeis & Chaitanya!

    Thank you all for posting here! I just sent you individual emails, in order for us to look into this! 

    Reply back to me and we'll take it from there. 
  • felixelaeis's avatar
    felixelaeis
    Explorer | Level 4
    4 years ago

    MeganLost your email - can you resend?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey PEPvideo & SportEd - thanks for your updates.

     

    Would it be OK if I send you an email to have a further look into this matter internally?

     

    While we're at it, if you still can't find your previous ticket, I'd be more than happy to reach out to you too felixelaeis - just let me know!

     

    Thank you all!

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