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ks123456's avatar
ks123456
New member | Level 2
4 years ago
Solved

Error when I try to open a file that I have moved from the Dropbox folder, to my desktop.

Hello, I have the dropbox app on my Mac and cannot open any documents that I move from Dropbox to my desktop. I try to move a word document from Dropbox to my desktop, and when I try to open the co...
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  • ks123456's avatar
    ks123456
    4 years ago

    Hi Megan,

     

    Thank you for your response! 

    I rebooted my computer and looks like that solved the issue. No issues now with opening Word documents moved from dropbox to my desktop. Sorry about that. 

    I do have an external drive backup set-up. I had been moving and copying/pasting Word documents from dropbox to the desktop.

     

    Thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi ks123456, welcome to our Community! 

 

Is there any chance that you have our Backup feature enabled on your device? How exactly are you moving the file? 

 

If you could also include a screenshot of the error you mentioned, that'd be amazing. 

 

Thanks a bunch!

  • ks123456's avatar
    ks123456
    New member | Level 2
    4 years ago

    Hi Megan,

     

    Thank you for your response! 

    I rebooted my computer and looks like that solved the issue. No issues now with opening Word documents moved from dropbox to my desktop. Sorry about that. 

    I do have an external drive backup set-up. I had been moving and copying/pasting Word documents from dropbox to the desktop.

     

    Thank you!

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