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Forum Discussion
Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen" I click on Allow then it just flips back to the Dropbox preview of my Excel file. I have logged out of Dropbox on the (Android) phone, then back in, no change. I have rebooted the phone, no change. I have uninstalled Excel on my phone and let Dropbox install it again, no change. Sometimes I get the "Sign in to Dropbox to link with Microsoft Office Integration" prompt so I do, no change. I have clear Cache, no change. Removed the Default apps, no change. I can open and edit the Excel file with Excel on the Web from a computer. I am will to use Google Sheets but I do not get that as an option on the phone.
Note: I can open the Excel file in Excel on my phone if I open Excel directly on the phone then select the file, just not from within Dropbox.
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Issue still exists.
Issue still exists. Can't open password protected excel file in Dropbox app. Reported this a month ago to you all.
- Nancy
Dropbox Community Moderator
Hi all, and thanks for your patience so far.
We expect the next release to have a fix for this issue, and we've reached out to inform MS of the issue in their integration.
Thanks for the update, sorry for the delayed response, I gave up checking for updates.
Glad to hear it will hopefully be fixed in the next update BUT I do want to add that NONE of my files are password protected and I cannot open Excel or Word docs from within the Dropbox app but I can when using the Excel or Word apps directly; so I do not think it is a password protection issues.
Hope this helps your engineers. When will the next release come out?
It's been months, are you all going to fix this? I am paying $120 a year for Dropbox, can you give me a partial refund?
Can you respond?
- Walter
HI all, I just wanted to check back on this. Is anyone still having issues with this?
I am still unable to open password protected excel files in the dropbox app. I can open normal excel or word files just fine.
File integration message, then says can't open. Open with something else.
Actually, still can't edit a word doc or excel file in Dropbox app. Microsoft - allow integration. Can't Edit a word doc too
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