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Explorer preview stops working after the first time you click on a PDF file in Windows 11
I have a fairly new installation of Windows 11. My Dropbox is set to Online, so that it downloads the files as needed, and I am seeing the following strange behaviour:
Open Explorer with Preview ...
After quitting the Dropbox app none of the previews work because none of the files are downloaded.
Most just show a blank page. On some of them (I can't see why) I get an error, 'Hmmm… can't reach this page It looks like the webpage at file:///C:/Users/miran/Dropbox/ [my folder name here] /2022-09-03.pdf#view=FitH might be having issues or it may have moved permanently to a new web address.' with 'ERR_FAILED' underneath.
If I start the app again, click on one file so that it downloads it and shows the preview, then quit the app again, I still cannot preview that one file. However I can double-click on it to open it in Edge, and if I copy it locally it previews OK.
I hope someone can help me, it's really annoying!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi MirandaP! Sorry for jumping in here.
Do you mind if we log a ticket for you, so that we can check this internally?
Let me know if you’re OK with that.
Yes of course. Let me know if I can try anything else or if you need any more information.
Hello, I'm experiencing issues with PDF files and some png & jpeg which can't use the preview option.
- Nancy
Hi anasperincheeri! Thanks for reporting this.
Are you having the exact same issue as described by the previous user?
What’s the app version and syncing status of your Dropbox app at the moment?
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