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SirenWilliams's avatar
SirenWilliams
Explorer | Level 4
8 years ago
Solved

"Export Failed" when trying to download file to iPhone

I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, a...
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  • Sanchez's avatar
    Sanchez
    8 years ago
    Hey schwa2220, welcome to our community! 

    It seems that the file type, and the way it was encoded, may be behind this. 

    Can you tell me: 
    • When did this start happening? 
    • Does this happen with all videos? 
    • What file types does this error occur with? 
    • How big are the videos you’re having issue with? 
    Let me know, and we’ll go from there. 
    Cheers!
Superflytnt's avatar
Superflytnt
New member | Level 2
6 years ago
You’re right, it’s a .docx attachment, but iPhone thinks it’s a photo. Hold click attachment submenu reveals tasks like, “save to images” and “save to shared album.” I still don’t know how to fix this though...
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Superflytnt; I'm sorry to hear about this.

Does this happen for all of your files or only this one?

Could you send me a screenshot of how this file looks like on your mobile app and one of how it looks like on our website so I can have a better look into this?

Thanks!

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