Forum Discussion

anuragrb's avatar
anuragrb
New member | Level 2
3 years ago

Extremely slow downloads and views

I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
Download
Preview
View
Danny13's avatar
Danny13
Helpful | Level 5
3 years ago

I do not know if this is your problem, but I suffered the same for weeks and what I found was that I’d switched on smart sync or something like that, and given authority to sync thousands of files to my laptop in the background. It did what you described and I couldn’t then immediately sync files I had just added, as it was busy syncing thousands of others and took ages to sync just a couple of files very slow. 

anuragrb's avatar
anuragrb
New member | Level 2
3 years ago

Unfortunately not. To make things weirder, sometimes the speed will burst up to the max bandwidth of my connection and then go back down to below 1 MB/s. It really feels like some weird form of throttling.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Peter M.42, I understand you're referring to the desktop app and not the website.

     

    Can you check the Dropbox application preferences, to make sure the bandwidth used is not limited?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!