Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Yeij's avatar
Yeij
Helpful | Level 5
3 years ago
Solved

Failed download when trying to download large file

Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried ...
  • Yeij's avatar
    Yeij
    3 years ago

    I'll close this thread now since I've found a solution. I downloaded the desktop app and synced the shared folder onto my computer. I also upgraded to Dropbox Plus but I'm not sure if that's required. Anyways, thanks for the suggestions, Jay.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!