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matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

File download from Dropbox Backup does not work

After finding an audio file in my dropbox backup (online) I tried to download it to my local drive....click on download button...NOTHING HAPPENS?   Am I doing something wrong?  
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi matsuli, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

Hi Jay

Just tried using Crome (instead of Safari) - same issue. i click on the download button but it doesn't download. See attached screenshot

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    How large is the file you're trying to download?

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    50mb

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey matsuli, does the file play as normal, when you open it on our website?

      • matsuli's avatar
        matsuli
        Explorer | Level 3
        3 years ago

        Yes, it plays fine. See attached screenshot

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