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Barrry's avatar
Barrry
New member | Level 2
3 years ago

Files don't open if Dropbox is not running on my computer

Hi all,   My files are like hostages held by Dropbox and I cannot open them unless I use Dropbox. I wanted to stop using Dropbox a while back and after uninstalling Dropbox I noticed that files...
desktop
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Barrry's avatar
Barrry
New member | Level 2
3 years ago

Hi,

The support was on a chat so I don't have any case number or information.

Dropbox folder

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you double click the folder and attach the screenshot so we can see if there are any sync icons on the files?

  • Barrry's avatar
    Barrry
    New member | Level 2
    3 years ago

    Subfolders

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I can't see the image very well, do these green tick icons have an underline? Is the Dropbox desktop application currently running and syncing in the system tray?

      • Barrry's avatar
        Barrry
        New member | Level 2
        3 years ago

        I have checked all the files in my Dropbox folder, right-clicked and clicked on Make Available Offline hopefully it will help.

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