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simonellery's avatar
simonellery
Helpful | Level 5
5 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
desktop
Download
Mac
sync
daisuke_adachi's avatar
daisuke_adachi
New member | Level 2
5 years ago

Hi there,

I am having a similar issue. When I double-click the file that is not local in the dropbox folder, I cannot open it. The symptom varies across file types, but here is a screenshot for the case when I try to open a csv file in Microsoft excel: It tries to get access grant, and when I click on Grant Access, I get the error message saying it cannot be accessed. Is there any fix on this issue?

Best,
Daisuke

 

daisuke_adachi's avatar
daisuke_adachi
New member | Level 2
5 years ago

To follow up, a more simple example would be when I try to open a txt file. Here is the screenshot of the folder (so that you see that the file is in the crowd instead of local) and the error message.

 

Thanks!

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