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simonellery's avatar
simonellery
Helpful | Level 5
5 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
desktop
Download
Mac
sync
sprocket003's avatar
sprocket003
Collaborator | Level 8
4 years ago

I also am having the same issue! When I double click a file that's in the cloud the Finder says "The file couldn't be opened." I'm on Monterey 12.0.1 on an M1.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi all!

For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?
  • simonellery's avatar
    simonellery
    Helpful | Level 5
    4 years ago

    Nope, does nothing.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Sorry to hear that simonellery. 

      May I reach out via email to have a further look internally? 
      • simonellery's avatar
        simonellery
        Helpful | Level 5
        4 years ago

        Sure thing  🙂

  • tanaudel's avatar
    tanaudel
    Explorer | Level 4
    4 years ago

    That seems to have worked, thank you.

  • WiseGrasshopper's avatar
    WiseGrasshopper
    Explorer | Level 3
    3 years ago

    I am having this same issue. The link goes to a generic Q&A page. Can you please resend the exact link? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey WiseGrasshopper, thanks for reaching out to us.

       

      Quite a few things have changed since this thread was last active, so can you please clarify your issue?

       

      Are you not able to download online-only files with a double-click?

       

      Is your computer using the updated version of Dropbox for macOS on File Provider?

      • WiseGrasshopper's avatar
        WiseGrasshopper
        Explorer | Level 3
        3 years ago

        I am not able to download online-only files with a double-click. I am running Dropbox Desktop App on Surface Studio 2 laptop running Windows 11. All updates are active. 

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