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Dropinthebox's avatar
Dropinthebox
New member | Level 2
6 years ago
Solved

Files transfer very slow

Hello everyone,    We recently noticed a huge slow down in file transfers in two of our computers, the transfers are so slow sometimes transferring 30-40 PDF's no larger then 50Kb (some are actua...
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  • Dropinthebox's avatar
    Dropinthebox
    6 years ago

    Thank you very much for the reply, afer a ton of research I found the issue to be the WiFi! The internet worked great, all other programs worked great, but when transfering files from a Dropbox folder to another Dropbox folder it created the problem. I read a ton of forums that stated the NIC card could be the issue as it is not able to duplex and it slows the process down, this lead me to want to wire the network to see if it was the case and it sure was. I went from transferring files in the KB to transfering in MB and files are transfering in seconds not minutes. If anyone is having this or a similar issue I hope this thread helps you in any way. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Dropinthebox; how are you today?

 

From what I gather, you're noticing a latency when you move files from a folder within your Dropbox folder to another one - correct me I'm wrong please. 

 

Can you please forward me the desktop app's exact status as shown within your computer's system tray/menu bar so I can have a look into this matter? 

 

While we're at it, have you rebooted the affected computer since you first noticed this happening?

 

Let me know what you find and we'll take it from there! 

  • Dropinthebox's avatar
    Dropinthebox
    New member | Level 2
    6 years ago

    Thank you very much for the reply, afer a ton of research I found the issue to be the WiFi! The internet worked great, all other programs worked great, but when transfering files from a Dropbox folder to another Dropbox folder it created the problem. I read a ton of forums that stated the NIC card could be the issue as it is not able to duplex and it slows the process down, this lead me to want to wire the network to see if it was the case and it sure was. I went from transferring files in the KB to transfering in MB and files are transfering in seconds not minutes. If anyone is having this or a similar issue I hope this thread helps you in any way. 

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