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categreen's avatar
categreen
Explorer | Level 3
5 years ago
Solved

Files won't open in Chrome or Safari

Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without do...
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  • Daphne's avatar
    Daphne
    5 years ago
    I see, thanks for clarifying that categreen!

    I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.

    This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
     
    You can find the steps on how to do this here.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jessf, thanks for the nudge here. 

 

The thing is that if it works on other browsers or incognito, there must be some kind of security setting or plug-in you have installed on Chrome that's blocking the site.

 

Would it be possible to restore Chrome to its default settings and disable any browser plugins, to see if that helps? 

jessf's avatar
jessf
Explorer | Level 3
4 years ago

After I reset the settings, the Microsoft online sign in screen showed up (hasn't before except for incognito) so apparently that was the issue.  Wish I didn't have to reset all settings in order to fix it, but glad it's at least fixed!  Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jessf, glad to know everything is back on track! 

     

    If you need anything else, don't hesitate to let us know. 

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